Category Archives: Education

Alfred Health Carer Services e-news May 2022

Carer Gateway / Alfred Health Carer Services
Some carers have advised us that it was a bit confusing receiving a call from Alfred Health Carer Services (AHCS) when they initially called the Carer Gateway national number.   To access Carer Gateway services many carers first call the national phone number, 1800 422 737.  This number is responded to by Carer Gateway Central Intake.  The Intake worker will gather some initial information and will then send your request to your local Carer Gateway outlet.  Your local outlet is determined by your primary residential address.Alfred Health Carer Services (AHCS) is one of seven consortia partners who deliver Carer Gateway services across Victoria.  AHCS is the outlet responsible for the Southern region, covering ten local government areas: Bayside, Cardinia, Casey, Frankston, Glen Eira, Greater Dandenong, Kingston, Mornington Peninsula, City of Port Phillip, and Stonnington.
Once AHCS receives your request from Carer Gateway Central Intake we will call you to discuss your current needs.  To help make this process a bit clearer we have developed this “The Carer Experience Flowchart”.

Do you have the My NDIS app?

The My NDIS app gives participants a more accessible, user-friendly way to:

  • make and manage claims
  • view their budget
  • view plan information and personal details.

Participants can now download the my NDIS app from the Google play store and Apple app store.

For more information on how to access the app, click here

You can access the complete newsletter at:
Alfred Health Carer Services May 2022 enews

Inner South Family and Friends Support Group Meeting Tuesday 10 May 2022

Our next monthly meeting is Tuesday 10 May at 7.15 pm
Meeting venue is Level 4, Spotless Building, Alfred Mental and Addiction Health (AMAH, 549 St Kilda Road, Melbourne
Guest Speaker is from Self Help and Addiction Resource Centre (SHARC)
All welcome, there is no charge but a small donation is appreciated.
For enquiries contact Judi on 0425 723 746

Tandem eNews number 169, 22 April 2022

In this eNews edition

  • EOIs sought for Member positions for the Interim Bodies – Join the information session to learn more
  • Family and Carer-led Centres consultation journey 
  • Reflections from the focus groups
  • Next Tandem Time May 26th
  • A calendar of mental health reform opportunities
  • New state-wide specialist service for people with co-occurring mental health and substance use or addiction issues
  • Satellite relaunches its Youth Pathways program 
  • Young Carers Connect groups
  • Young Carer video series from Merri Health
  • Events for young carers registered with Merri Health/Carer Gateway
  • The Young Carers Festival
  • Help shape the focus of the National Mental Health Commission’s Lived and Living Experience Participation Forum
  • Applications now open Department of Health offering scholarships 
  • Mercy Health is hiring
  • Are you a family member, partner or friend caring for someone with an eating disorder? 
  • 13 YARN
  • Food support
  • Tandem Support & Referral Line
  • Other Mental Health Helplines and Webchats

    Join the Tandem Family Join us for the next Tandem Time on Thursday May 26th at the usual time of 10am-11am.
    A guest speaker is being arranged and details will be confirmed closer to the date.
    In the meantime, save the date!When: Thurs May 26
    Time: 10am-11am
    Where: via Zoom

    To read the complete eNews click on the link below:
    Tandem eNews 169

Inner South Family and Friends Carer Support Group Meeting


Guest Speaker:   Professor Anne Louise Ponsonby MB BS ,PhD, FAFPHM, RACP

Topic:  Schizophrenia : A Personal Carer and Public Health Physician Perspective

Venue:  Level Four, Spotless Building, 549 St Kilda Road, Melbourne, near Mowbray Street

Lots of free parking is available in the centre lanes of St Kilda Road, with many trams stopping at the door, also in Mowbray Street.   If you are having trouble with transport/ seek further information or just need a chat, please phone Eleni on 0412 018 722 or Judi on 0425 723 746
Please come early to enjoy our return to customary chat and light supper before the speaker
Due to security needs, we are required to pay a concierge at the door of the building.
If you come late you may not be able to enter.

    • Information regarding Covid Safety at all Inner South Family and Friends Gatherings
      Please refer to for updated information
      • At all ISFAF gatherings, you must
      check in to the QR code shown at the entrance
      provide proof of full vaccination (ie 2 or more Covid vaccinations) at point of entry
      observed social distancing,
      hand and general cleanliness. To minimize risk of cross-infection. please feel free to use hand sanitizer which has been provided.• If you have tested positive to Covid during the past 48 hours you must stay home and isolate for at least 7 days.
      • If you have been in close contact for at least 4 hours (including but not exclusive to shared home) with someone who has tested positive during the past 48 hours, please isolate for 7 days and follow the instructions at
      • If you have had casual contact with someone who has tested positive during the past 48 hours, please follow the instructions at and ensure you have a negative test result immediately before attending,
      • If you feel unwell, especially if the symptoms relate to Covid, please stay isolated until you feel well and follow the instructions at

You can access more information about ISFAF activities by clicking on the link below:

Meeting Notice 14 April 2022

Alfred Health Carer Services Carer e-News April 2022

Welcome to the April edition of eNews 

* Reminder*
Daylight savings ends this Sunday 3rd April at 3.00am. That means it time to turn the clocks back 1 hour and enjoy an extra hour of sleep!

Did you know we have a new website?

Our website has had a big refresh and can now be found at
To check it out, click here


Easier access to assistive technology

Do you support someone with an NDIS plan (or have one yourself?). NDIS participants now have easier access to the assistive technology through the NDIS. The upper limit for automatic approval of assistive technology (AT) purchases has increased from $5,000 to $15,000.

The most commonly purchased AT, within the $15,000 price range, includes manual wheelchairs, specialty beds and bathroom chairs/stools.

For more information, click here

Young Carer’s scholarship program

Over 71,600 young people in Victoria are believed to have significant care responsibilities. They may support their mother, father, sister, brother, or grandparent at home because of a disability or illness. Many are at risk of dropping out of school or have difficulty establishing social networks and participating in activities that their peers enjoy.

Carers Victoria’s Young Carer Scholarship program gives young carers attending secondary school the opportunity to be acknowledged for their contributions to their family and the community and to participate in school or community-based activities that enhance their skills, educational achievement, and abilities, or that help them to participate more fully in their community.

Scholarships of up to $500 are awarded to successful applicants.

Who can apply

Young Carer Scholarships are open to secondary school students who live or go to school in Victoria and provide care and support to a family member with an illness or disability.

Please note the number and amount of scholarships awarded is dependent on the number of scholarship applications received and the funding available.

Applications close Friday 15th April
To apply, click here

You can access the complete newsletter via the link below:

April 2022 e-news

Australian Carers Guide to Planning Ahead

Sisters Heather and Sue have just participated in a new Advance Care Planning Australia video, ‘The Questions that Matter Most’. In the video, they explore the big questions as they share their heartbreaking experiences supporting their mum and dad through the most challenging times.
Sue and Heather did their best to support their dad as he struggled to decide whether they should accept life-prolonging treatments for their mum who had sadly deteriorated with dementia and could no longer make her own decisions.

“Mum and Dad had not discussed end-of-life care in any shape or form. So when the doctor said to him, ‘there’s nothing else we can do for your wife,’ I literally saw his heart break in that moment because he had no idea that was coming,” Heather said.

Dad “took a while to process that and to make any decisions and he found it extremely hard to make any decision based on end-of-life care. They had nothing in place. They had not discussed that between the two of them.”

Sue added, “Even though Mum was going through dementia, we didn’t expect the end-of-life to come so quickly. To discuss it beforehand and have that plan in place would’ve been so much easier.”

Heather explained just how hard it was. “Dad had to make those decisions about the person he’d loved for almost sixty years. And the doctors were saying, well, we need an answer now.:”

“After Mum died, I think he thought, ‘I don’t want the kids to go through that’. So he did an advance care directive and discussed it with all of us. As we found out in the end, it made things a lot more straightforward for all of us. He didn’t want us to have to make those decisions and go through that guilt and regret.”

After Heather and Sue’s dad was diagnosed with terminal cancer and later had a heart attack, the sisters and their extended family cared for him. He became confused in hospital towards the end. As Sue said, “He wasn’t in the state of mind to be able to make decisions for himself” but fortunately, he already had his advance care directive in place.

Their dad’s advance care directive documented his values and preferences clearly so the family were able to make choices that reflected his wishes. Sue explained, “To be able to confidently make those decisions and have some information behind those decisions made a huge difference”.

Heather added, “Dad said, ‘I don’t want any heroic efforts’…We could just make sure that he was settled… We then got to spend three days and nights, 24 hours a day with him holding his hand, telling him we loved him.”

Ask the person you care for the questions that matter most during National Advance Care Planning Week, and develop your advance care directives together. Help your loved one make their future treatment their choice – now and always.

Remember advance care planning is not only about dying. It gives us the opportunity to think about, discuss and record our preferences for the type of care we would like to receive and the outcomes we would consider acceptable.

It’s a powerful statement about who we are, how we want to live and what we value most about living. It’s also one of the most important gifts we can offer our family, carers and loved ones who might otherwise be left to make difficult decisions.

See Heather and Sue’s story along with other families’ stories in the new ‘Questions that Matter Most’ video. Visit to access a free email starter pack and other information.

You can also find face to face and online awareness raising events Australia-wide during National Advance Care Planning Week.

For free, personalised advice, call the National Advance Care Planning Support Service on

1300 208 582
from 9am – 5pm (AEST) Monday to Friday

Advance Care Planning Australia is funded by the Australian Government and administered by Austin Health.

Tandem eNews 163


eNews Special Edition #163 February 28th 2022202

  • Introduction
  • Focus groups for families, carers and supporters
  • Focus groups for service providers
  • Join us for breakfast and a yarn on International Women’s Day 
  • Tandem Time dates for 2022
  • How to make a submission to the Disability Royal Commission
  • Lived Experience Supervision Project Lead position at CMHL
  • Lifting the lid on the experiences of family/carer workers in mental health
  • $250 energy bill bonus extended
  • COVID-19 vaccinations
  • Food support
  • Tandem Support & Referral Line
  • Other Mental Health Helplines and Webchats
  • Join the Tandem Family 

    You can access the complete newsletter via the link below:
    Tandem eNews #163

TheMHS Autumn Forum in Sydney 28 April 2022

Recovery, Rehabilitation and Psychosocial Disability in a Persistently Complex System

As a valued member of our TheMHS community, we’d like to offer you a “TheMHS Network” special offer. For 10 days only in-person and virtual registrations will be offered at a 25% discount off the full rate. This generous discount will not last, register now to avoid disappointment.

Join us for this information packed Forum addressing a significant current challenge in mental health services. The timely topic ‘Recovery, Rehabilitation and Psychosocial Disability in a Persistently Complex System’ is not to be missed.

This one day Forum is a wonderful opportunity to come together in a safe environment, with a very limited number of in-person spaces available and RAT testing kits provided as part of your in-person registration.

In-person attendees have a brilliant opportunity to reconnect with peers during an intimate networking event, catered with drinks and canapés, set on the lovely outdoor terrace that will be accessible throughout the Forum.

Register now to secure your attendance at our generous TheMHS Network rate, available until 17 March!

TheMHS welcomes an impressive range of top speakers.

Dorothy Belperio, Managing Director, Health Connexion

Lisa Brophy, Professor and Discipline Lead of Social Work and Social Policy, La Trobe University

Gill Callister, CEO, Mind Australia

Kerry Hawkins, President, Western Australian Association for Mental Health (WAAMH)

Robyn Murray, Manager – Pathways to Community Living Initiative, Mental Health Branch, NSW Ministry of Health

Mary O’Hagan, Executive Director Lived Experience, Victoria Department of Health

Mark Orr, CEO, Flourish Australia

Neil Turton-Lane, NDIS Manager, VMIAC

If you jumped in quick and already registered, we’ll be refunding you the difference
Join your peers in the mental health community and register for TheMHS Autumn Forum 28 April 2022.

Please click on the link below for more information:

Voluntary Amalgamation of Central Bayside Community Health Services, Connect Health & Community and Star Health

NEWCO logo.png

We deliver similar and often interconnected services with a shared goal of providing better health, wellbeing, and support outcomes for people within the inner south, and southeast suburbs of Melbourne. This is a credit to the vision created by each of our organisations respectively.
We acknowledge that clients are increasingly experiencing replication in the services offered across the organisations and a voluntary amalgamation would help to reduce service silos and help to improve client access to services.
The COVID-19 pandemic has had a significant impact on our community health services and if there is anything we have learned, it is that we are better together than apart.

Our three organisations have collaborated and partnered during the pandemic, and we are delighted with the outcomes this alliance has yielded.
Together we can advocate for our communities, including leading up to State and Federal elections in 2022.
Combined we represent more clients and a larger geographic area, making our voice stronger and louder.
We are confident that our values, objectives, and visions for the future align with each other.
History of voluntary amalgamation
Bringing aligned organisations together to deliver better and more services to its local communities has been a key part of the history of Star Health, Central Bayside Community Health Services and Connect Health & Community.  When Central Bayside Community Health Services (CBCHS) celebrated its 30 years of service to its local community in 2019, it reflected on its early beginnings. In April 1989, the Mordialloc Cheltenham Community Health Centre commenced business. The very next year, in 1990 it merged with Mordialloc Aged Services and
in 1997 Chelsea Community Health Centre merged with CBCHS to become larger and stronger.

It’s the same story for Star Health. In 1993, three Community Health Services in Prahran, St Kilda and South Melbourne merged to form Inner South Community Health Service (ISCHS). ISCHS became Star Health in 2019 and continues to stand on the traditions of these smaller organisations by addressing health inequity for its local community.  Connect Health & Community has also continued to evolve over the past 40 years to better serve its
community. More recently in 2017 it entered a joint venture with Link Health and Community to expand  its primary health offering to the community of Sandringham and beyond by opening the Sandringham Ambulatory Care Centre at the Sandringham Hospital in partnership with Alfred Health.

The commitment of our three organisations to adapt, grow and strengthen our service offering to our communities has never wavered. We believe the voluntary amalgamation of our services during one of the biggest challenges to our health system is a natural evolution which will ensure that we can continue to be even more effective for the next 40 years.

We recognise that a voluntary amalgamation, though very new to our three organisations, is not new to community health services. Amongst the in-depth conversations we are having with our stakeholders, we are also looking to other community health organisations that have successfully voluntarily amalgamated or merged with other like-minded organisations.
As the name of the entity will be decided after the AGM vote, the voluntary amalgamation will be referred to as NewCo throughout this document.

Alfred Health Carer Support Services Carer South March 2022 enews

Care South March enews 2022

Click on this link to access the complete newsletter Care South March enews 2022

Welcome to the March edition of eNews 

As we enter the Autumn months, our eNews includes many opportunities for carers to get out and about, as well as plenty of online activities to get involved in.
The beautiful kangaroo paw flower image in this month’s banner is courtesy of the Royal Botanical Gardens Cranbourne, which is a must visit if you are looking for a leafy outing!


Assistance with NDIS navigation
Are you scrambling to understand your NDIS plan, working out what supports are actually funded, searching for providers and support workers that suit your needs and struggling with the constant updates needed to stay in the loop?

MyCareSpace provide support for busy people and can manage three core areas for you to take a huge load off your back. This includes:
– A dedicated Connections Team to find the supports you need
– Vetted NDIS providers with capacity, skills and experience
– Simple easy to read resources to keep you in the loop
This is a free service
For more information, click here