Category Archives: News

Alfred Health Carer Services eNews 3 July 2020

Finding it hard to get the basics?

Across Melbourne’s southern metro area there are different services offering emergency relief such as meals, food, other basic groceries and financial assistance.
Find out what’s available in your local area:

Greater Dandenong
Glen Eria
Mornington Peninsula
Port Phillip

OR  visit CISVic, who provide local services to people experiencing personal and financial difficulties.

Face to Face Meditation and Gentle Yoga classes are back!

We are excited to reinstate our face to face gentle yoga and meditation and mindfulness classes.

Moksha Yoga Bentleigh has resumed their Meditation and Mindfulness classes for carers every Tuesday from 11:30am-12:30pm

Call Moksha Yoga on 9557 5885 to book your place.Body Yoga Berwick will begin face to face Gentle Chair Yoga July 14, 11:15am-12:15pm and Carer Meditation & Mindfulness classes from 12:30pm-1:15pm

Call Body Yoga on 0402 072 677 to book your place

Places may be limited and bookings before the classes are strictly required to ensure social distancing.

Helping all women get active at home.

This Girl Can have released their Get Active at Home videos.

This collection of online workouts on features women of all ages, fitness levels, shapes and sizes and abilities getting active and feeling good. More than 7000 people have visited it since it launched in May.

Click here to see more.

You can read the complete newsletter via the link below:

Alfred Health Carer Services News 4 June 2020

Call us for carer support and respite on 1800 51 21 21
Monday to Friday 8.30-5.00 pm

  • Alfred Health Carer Services provides Carer Gateway services in the southern metropolitan region of Victoria
  • Carer Gateway is available across Australia
  • Carers can call the Carer Gateway to access urgent respite 24 hours a day, 7 days a week on 1800 422 737
  • Access online services: chat forums, coaching, counselling and skills courses at
  • Call the Carer Gateway on 1800 422 737, Monday to Friday 8:00am-6:00pm

We will link you in with the right services, including services available for carers through the Carer Gateway.

Free online peer support

Sometimes a little extra support, hope and understanding is needed. That’s why eFriend is here.

eFriend Online Peer Support connects you to a community of trained, specialist eFriend Peers via video call or phone call. Their service is free and for anyone in need, visit their website to find out more information.

Please click on the link below to read the complete newsletter:

Tandem eNews 4 June 2020

Mental Health Carers Australia survey

Tandem is pleased to be the Victorian member of  Mental Health Carers Australia (MHCA) who are talking regularly with the National Disability Insurance Agency and other government departments about the COVID-19 pandemic. MHCA is running a short survey to find out directly from families and carers about the impacts of the pandemic to help with these discussions.

We know that families and carers are currently stretched and stressed and have been asked to complete a number of surveys. We appreciate that you may be surveyed-out!

This survey being run by MHCA is really important as we don’t often get the chance to talk with government departments at a national level.

The survey is accessible here

It is estimated that it will take no longer than ten minutes to complete.
Please click on the link below to read the complete newsletter:

Tandem eNews 13 May 2020

Dear Tandem members and supporters,

We are excited by the announcement of Australia’s new mental health official in the wake of the COVID-19 outbreak and would like to congratulate Associate Professor Ruth Vines, former Chief Psychiatrist of Victoria, who will become the first Deputy Chief Medical Officer with a focus on mental health.

Professor Vine’s role will be to listen to community concerns and provide advice to the government, with a focus on anxiety linked to physical distancing and economic stress. Read about the announcement here.

It is heartening to see mental health on Australia’s agenda and we will continue to strive for a system that is safe, inclusive, fair and funded in Victoria.

Our link to register for Tandem Time with Carer Gateway didn’t work last week. We apologise for the frustration and ask you to register again for the Zoom meeting below. 

It will be a very powerful session and we hope to see you all there.

In this issue

• Tandem Time with Carer Gateway
• Tandem C.R.A.F.T. Challenge
• Ready steady NDIS
• Friends, family & carers forum
• Carer support groups
• Support services
• Join the Tandem family

Tandem Time with Carer Gateway

Tandem Time is a one hour, online meet-up for Tandem members and staff to connect with each other, ask questions and stay in touch. When you register you will be sent a link that will enable you to login to the meeting at the allotted time.

Special Guest: State Manager at Merri Community Health Services Vicki Down

When: Thursday 21st of May

Time: 10am – 11am

Where: Zoom
Some people reported issues getting into the session via Eventrbite, so instead we are happy to give you the direct zoom registration details here.

A few of you reported the link was broken last week – thank you, we have re-set the link.
Register in advance for this meeting
If the link still doesn’t work paste this URL into your browser:

After registering, you will receive a confirmation email containing information about joining the meeting.

If you have any feedback, reflections or questions you would like to ask, please send them to or take our quick survey to help us create the best experience for you. 

Tandem Time Survey

To view the complete newsletter please click on the link below:

Alfred Health Carer Services eNews May 2020

Call us for carer support and respite on our
new phone number 1800 51 21 21
Monday to Friday, 8.30-5.00 pm

We will link you in with the right services, including services available for carers through the Carer Gateway.

Free online legal service for
disadvantaged Victorian renters

Anika Legal provides a free legal service for people who rent their home. If you need a rent reduction to help you through the COVID-19 pandemic click here.

You can access the complete enews by clicking on the link below:

News Article from The Alfred Community Program Newsletter April 2020

StarHealth COVID-19 Screening Clinic

StarHealth are proud to announce that we have opened a COVID-19 Screening Clinic, with the intention of helping reduce the load on our hospitals whilst ensuring the community has easy access to COVID-19 testing.

The clinic is based at the Prahran Town Hall and will operate 7 days a week between 9am and 5pm. The clinic is located at 255A Chapel Street Prahran.

Those who wish to be tested must meet the current testing criteria as set out by the Department of Health

Please note that in addition to the established criteria, new criteria now mean that if your client is symptomatic and living in a residential facility (including AOD or Mental Health residential services, crisis accommodation or a rooming or Boarding House with shared facilities) then they are eligible for testing.

Those seeking testing must register first in one of 3 ways:

1. Call 9525 1300
2. Self-register at
3. Attend at the clinic.

This service is FREE and does not need Medicare details.
We are required to only test according to the criteria and doctors will be on site to assess clients prior to approving testing.

Click on the link  to obtain a copy of the flyer. It can be printed in A3, A4, A5.
Other Star Health services remain open for referrals and we have added phone and online care in some programs to facilitate care. Information is also on our website

Tandem eNews 28 April 2020

Dear Tandem members and supporters,

The Mental Health Carer Support Fund (CSF) is a Victorian government program run by Tandem which provides financial support to family and friends supporting someone who is registered with an Area Mental Health Service.

In late March in response to COVID-19 we temporarily replaced posting physical vouchers with direct bank transfers to eligible family and friends of people receiving support from an Area Mental Health Service.

Additionally, the Victorian government has provided $130,000 of COVID-19 Emergency Relief funding to the Carer Support Fund. The new funding will enable family and friends of people using Victoria’s Area Mental Health Services to buy essential items like food, petrol, personal items, access to data and phones or tablets, etc.

The COVID-19 Emergency Relief funds will be capped at $300 per application and the existing overall caps still apply. The application process continues as usual, please contact your loved one’s Area Mental Health Service case manager for more information on eligibility and how to apply.

Tandem’s letter to Area Health Services can be viewed over here.

In this issue:

    • Tandem Live Guided Meditations – every Thursday 12pm
    • Second Royal Commission Members Meeting – Tues 5th May
    • Tandem Time – fortnightly Thursdays 10am
    • eFriend peer support service launched
    • MyTime support groups for families with a child with a disability
    • Video: Love, Loss, Loneliness (and a Pinch of Humor) Under Lockdown
    • Lotti’s story: caring remotely in the time of COVID-19

Please click on the link below to access the complete newsletter:

Tandem eNews 6 April 2020

Dear Tandem Members and Supporters,

Today marks the official launch of a series of new, expanded services from Carer Gateway for Victorian carers.

From 6 April, a consortium of Victorian health providers will offer free, early intervention support under the brand Carer Gateway, in an effort to avoid carers reaching a crisis point.

Victorian Carer Gateway state manager Vicki Down said nationally, anxiety is the biggest driver of traffic to Australian carer websites.

“Carers have told us they only seek support when they are in crisis and struggling to cope – we’re trying to change this.”

Carers will be able to access over-the-phone and in-person support such as coaching, counselling, peer support, information and advice. Online groups and courses, and crisis and emergency support will also be available.

Led by Merri Health, the Victoria Carer Gateway consortia includes Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, FamilyCare and Uniting (Victoria and Tasmania) Ltd.

Anyone caring for a family or friend with mental health issues, disability, or is frail, aged or has a chronic condition may be eligible for support.

Call 1800 422 737 or visit the Carer Gateway website

For more news from Tandem click on the link below:


Alfred Health Carer Services – Carer Gateway Goes Live – Update 6 April 2020

Important information about
changes to our service

Dear Carers,
The Australian government has funded a new service to help carers. The service is called the Carer Gateway. It will operate across Australia. It starts on Monday 6th April, 2020. We will provide Carer Gateway services.

Services for carers from Alfred Health Carer Services:

  • Carers can call us on 1800 51 21 21, Monday to Friday, 8.30-5.00 pm.
  • Carers can call us for support and respite
  • All carer services are free
  • We will assist you to link in with the Carer Gateway or the right service
  • Our website is

New services for carers from Alfred Health Carer Services under the new Carer Gateway:

  • To start, carers can call the Carer Gateway on 1800 422 737, Monday to Friday, 8.00am-6.00pm.
  • Once you are ‘registered’, we will offer local help using a new support tool called the Carer Star.
  • We will help carers meet with other carers
  • We will give carers coaching

Other services for carers under the new Carer Gateway:

  • Carers can now access online services: chat forums, coaching, counselling and skills courses
  • The website is

For now, the main change is that across Australia, 24 hour emergency respite is now available by contacting the Carer Gateway directly on 1800 422 737.

This is a positive change for our carer community. We encourage you to talk with us about how we can help you.

We look forward to continue to working together.

Yours sincerely,

Melanie Hill

Alfred Health Carer Services

Alfred Health Carer Services COVID-19 Update 6 April 2020

Alfred Health Carer Services COVID-19 Update

Dear Carers,

Alfred Health Carer Services remains open. You can phone us for support and respite.

COVID-19 means we need to change the way we work with you and the person you care for. We have paused our face to face services for now.
We will make sure respite we arrange is safe by asking health questions about you, your family and the person you care for.
If you have booked respite and you or someone at home is unwell, call us straight away.  We need to act to keep you and the community as safe as possible.
We are working with respite service providers to ensure that their personal care staff are vigilant about their own and their families’ health.

Stay in Touch
As government advice changes, our emailed newsletter and website are the quickest way to keep carers updated. If you haven’t, please subscribe to our Carer South eNews.

How to subscribe to our emailed news?
If you already receive Carer South eNews you don’t need to do anything, you are ‘subscribed’.

  1. If you DO have access to the internet, go to and enter your name and email address.
  2. If you DO NOT have access to the internet, please call us to discuss your options. We are only able to post urgent information about the service.

If you have any questions please feel free to contact us on our new number, Monday to Friday, 8.30am to 5.00pm on 1800 51 21 21.

Yours sincerely,

Melanie Hill

Alfred Health Carer Services