Regulatory and Legal

AED Legal Centre 9639 4333 provides legal advocacy to people with a disability in the areas of employment, education and training. Their main objective is to protect and advance the rights of people with a disability who experience difficulties and/or discrimination in employment or education because of their disability.  The Centre is a member of the Federation of Community Legal Centres of Victoria.

Consumer Affairs Victoria 1300 55 81 81 endeavours to help all people with a disability where they have privately purchased goods or services.  Complaints about goods and other services provided by the Department of Human Services, Mental Health Services or other organisations such as the Transport Accident Commission, will be referred to the proper organisation dealing with these types of complaints.

Community Visitors Program (CVP) 1300 309 137 is part of the Office of the Public Advocate.  Community Visitors are volunteers empowered by law to visit Victorian accommodation facilities for people with a disability or mental illness at any time, unannounced.  The CVP independently monitors community residential units, supported residential services and mental health facilities.  They talk to residents/patients to ensure they are being cared for with dignity and respect, and to identify issues of concern. Community Visitors can then liaise with staff and management to resolve these issues. Broader or more serious issues are referred to OPA.

Court Network  Freecall 1800 681 614  See website for location of other offices. This service offers personal support, information and referrals for people going to court.

Department of Health & Human Services On 1 January 2015, the Victorian Government established the Department of Health & Human Services (DHHS) to integrate health and human services policies, programs and services to improve the wellbeing of all Victorians. The new DHHS brings together the former Department of Health, former Department of Human Services and Sport and Recreation Victoria. provides information about planning, policy development, funding and regulation of health services and activities that promote and protect Victoria’s health. This includes delivery of mental health and aged care services in Victoria.

The Department of Health and Ageing has produced a range of publications that outline programs and activity in the mental health area.

Family Law Services Victoria Legal Aid 9629 0234, 1800 677 402 is the largest and most accessible family law and criminal law practice in the state.

FTL Judge & Papaleo Pty Ltd Personal Administration Services for Financial & Legal Matters 1300 737 706  manage the financial and legal affairs of people under an Administration Order who because of their disability are deemed by Victorian Civil Administration Tribunal as unable to manage their own affairs.

Health Insurance Commission  Medicare services are delivered by the Department of Human Services.  Together with information about Centrelink and Child Support services, Medicare information is moving to a single entry point for health, social and welfare payments and services –  You will be automatically transferred to the new information as it becomes available on

Health Services Commissioner 8601 5222 or 1800 136 066 30th Floor, 570 Bourke Street, Melbourne. 3000.  Free confidential advice regarding complaints about service delivery and treatment.

Mental Health & Insurance  This website is the result of an ongoing partnership between the Mental Health Council of Australia (MHCA) and beyondblue: the national depression initiative (beyondblue), and our continuing work in the area of mental health, discrimination and insurance.  It is designed to connect Australians with experience of mental illness and their carers with reliable and accurate information about insurance products and policies, how mental illness impacts on applications and claims processes, consumer rights and responsibilities and avenues for complaints and appeals.

Mental Health Legal Centre 9629 4422 or 1800 555 887  9th floor, 10-16 Queen Street, Melbourne 3000.  The Mental Health Legal Centre is a Community Legal Centre that provides a free and confidential legal service to anyone who has experienced mental illness or had contact with mental health services where their legal problem relates to their mental illness.  Other services include advocacy, education, policy work and law reform.  If you need to talk to a lawyer please call the telephone advice line during the following times Monday 3pm-5pm, Tuesday 6:30 pm 8:30 pm, Wednesday 3pm-5pm,  Thursday 6.30pm-8.30pm, Friday 3pm-5pm

Mental Health Review Board (MHRB) 8601 5270 toll free 1800 242 708  Level 30, Marland House, 570 Bourke Street, Melbourne 3000.  The primary function of the Board is to decide whether people being treated as involuntary patients meet the criteria under the Victorian Mental Health Act 1986 in order for involuntary treatment to continue.  If the Board does not believe those criteria are met, it discharges a person from involuntary status, enabling that person to make their own decisions regarding treatment.

Moores Legal 9898 000, 9 Prospect Street, Box Hill assist with estate planning and structuring including planning for vulnerable beneficiaries, special disability trusts, all needs protective trusts, wills.

NPS is the Quality Use of Medicines service agency for Australia’s National Medicines Policy.  Medicines Line 1300 MEDICINE (1300 633 424)  Monday to Friday 9am–5pm Consumers can report a problem or side effect with their medicine for the cost of a local call:  Adverse Medicine Events (AME) Line 1300 134 237 Monday to Friday 9am–5pm

Office of the Chief Psychiatrist, telephone number:+61 3 9096 7571

Victoria’s Chief Psychiatrist is Dr Neil Coventry.
The role of the Chief Psychiatrist under the Mental Health Act 2014 is to:

  • provide clinical leadership and expert clinical advice to public mental health services
  • promote continuous improvement in the quality and safety of mental health services
  • promote the rights of persons receiving mental health treatment from public mental health services
  • provide advice to the Minister and the Secretary about the provision of mental health services.

Office of the Public Advocate 1300 309 337 Level 1, 204 Lygon Street, Carlton  3053
OPA is an independent statutory body established by the Victorian State Government. OPA works to protect and promote the interests, rights and dignity of people with a disability.

Psychotropic Drug Advisory Service (for Victorians only – clinicians, consumers, carers, and other support organisations)

For advice and guidance on: 

  • Treatment options and response
  • Potential adverse effects of psychotropic medicines, as well as other psychoactive substances
  • Medication interactions, including psychotropic medicines and other drugs, complementary and herbal/natural medicines
  • Medication monitoring, including plasma drug levels and metabolic monitoring with psychotropic agents
  • Information on the use of medications by special populations e.g. children, adolescents, the elderly, and women who are pregnant or breastfeeding

Phone: (03) 9076 8036
Monday to Friday 9:00am to 5:00pm

After hours and Public Holidays – you are welcome to either, leave a message – please provide your contact details; – or send an email. A team member will respond to your query as soon as possible. 

Social Security Rights Victoria Inc  9416 1111, 1800 094 164  A community legal centre specialising in independent phone/email advice regarding social security (Centrelink) law for all current, previous and future recipients and community organisations.

SouthPort Community Legal Service 9690 9144 is co-located with the SouthPort Community Health Centre at 341 Coventry Street, South Melbourne and is staffed by volunteer lawyers and community workers. The service, which is funded by Port Phillip Council, is available to anyone who lives, works or studies in South Melbourne or Port Melbourne.  Free legal advice is provided in a friendly and informal atmosphere about legal issues including: family law, civil law, traffic offences, criminal law, consumer issues, tenancy, social security, Workcover, neighbourhood disputes, wills.

State Trustees Limited provides clients with financial and legal assistance for every stage of their life, offering products and services including Will and Executor Services, Attorney Services, Deceased Estate Administration, Trustee Services, Personal Financial Administration, Genealogical Services and Financial Planning.