Alfred Health Carer Services https://www.alfredhealthcarers.org.au/
ARE YOU A NEW CARER?
Call Carer Gateway 1800 422 737
Mon-Fri 8:30am to 5:00pm
EMERGENCY RESPITE CARE
Call Carer Gateway 1800 422 737
Available 24/7
SPEAK WITH US DIRECTLY
Call Alfred Health Carer Services 1800 51 21 21
Mon-Fri 8:30am to 5:00pm
At Alfred Health Carer Services, we support people who care.
Are you providing ongoing unpaid care for someone who:
-
has a chronic or terminal illness?
-
has a disability?
-
has a mental health condition?
-
is someone who is frail due to age?
If you answered yes to any of the above, you may be an unpaid carer.
Who can be a carer?
You may hear people being referred to as an unpaid carer or a family carer. This means caring is not their occupation but something they do as a spouse, partner, parent, sibling, grandchild or even as a friend, or neighbour. You don’t have to be related to someone to be called a carer.
What do carers do?
Unlike parenting where a child will become independent, unpaid carers look after someone who needs assistance to keep living at home.
Attending appointments, transport, cooking, organizing medication, shopping, and personal care are all activities a carer may undertake. In some cases, this is a full-time job. With help, some carers also work, study, and care for other people too.
We support all kinds of caring families.
Are you eligible for this service?
You need emotional or practical help:
Here are some examples of caring situations where we can help assist:
-
When someone has memory loss and needs help at home. You may be worried about leaving them. You may have questions about the future for them
-
Your child has a disability and you need some extra support, particularly with home help or activities
-
A person is diagnosed with a mental illness that is likely to continue and things feel out of control
-
You may be caring for a parent who has a mental health or chronic illness, or a condition such as a brain injury, and you need some assistance to take a break or study
-
As a young person, you may help care for a brother or sister who has a disability and this makes being at school challenging
-
You care for a person with a terminal illness and need some short term support for palliative care
-
If you’re not coping so well in your caring role and need some extra support
Our Services
Short-Term Respite
Carer Support Planning
Carer Counselling
Facilitated Coaching
Connecting With Other Carers
Commonwealth Home Support Program
www.bipolarcaregivers.org a resource for family, partners and friends of a person with bipolar disorder.
Information and suggestions for caregivers about:
- What is bipolar and how it is treated and managed.
- Ways to help a person with bipolar disorder who is 18 years or over.
- Ways caregivers can take care of themselves, deal with the bipolar disorder and the personal impact it has on them.
Care Connect Ltd, freecall 1800 692 464, Abbotsford – National office Level 1 204-206 Gipps Street. Abbotsford Vic 3067
Care Connect is a local, not-for-profit in-home care provider. We understand it is important for you to live at home and remain independent.
With access to one of Australia’s largest networks of care workers, Care Connect ensures a personalised and consistent quality of care, supporting you to maintain your independence, freedom and comfort at home.
www.careconnect.org.au
Carers Australia, email caa@carersaustralia.com.au, PO Box 5300, BraddoACT2612
https://www.carersaustralia.com.au/
Carers Australia advocates and lobbies on a wide range of issues that affect carers. We also manage the delivery of national programs, support and services for carers across Australia. We work in collaboration with carers, Carers Associations, government and peak bodies to develop policy, advocacy, programs and events to improve the lives of Australia’s 3 million carers.
We work to improve the health, wellbeing, resilience and financial security of carers, and to ensure that caring is a shared responsibility of family, community and government.
Carer-Inclusive Workplace Initiative
Carers Victoria Free Call 1800 514 845,
Email: reception@carersvictoria.org.au
Post Address: PO Box 13305, Melbourne VIC 8010
Office hours
9.00am to 5.00pm – Monday to Friday. Not open on public holidays
Carers Victoria is a for-purpose organisation, providing funded support and expert advice to – and about – carers across the state. A leading voice for Victoria’s carers, we build and share evidence and insights into who carers are, what they need, and how they can be better supported and recognised.
Help & advice
https://www.carersvictoria.org.au/
Carers Can Ask
The Carers Can Ask (CCA) booklet was updated in 2024. It is a companion to the Consumers Can Ask (ConCa) resource.
The Royal Commission into Victoria’s Mental Health System recognised the important roles families/carers/supporters undertake in caring for people with mental health and substance use issues. Carers Can Ask (CCA) is a resource to assist discussion about treatment, discharge planning and post discharge support. The resource also provides a guide to services and important information for carers to enable them to provide ongoing care and to seek their own support.
https://www.svhm.org.au/our-services/departments-and-services/n/nexus/carers-can-ask
- CCA booklet A4 2024 (for digital use – interactive elements)
- CCA booklet A5 foldable 2024 (for printing – not interactive)
Select A4 paper size and flip on short edge for 2-sided print. Please do a test copy before bulk printing to check all your printer settings.
Carer Gateway
How do I access Carer Gateway services?
Carer Gateway service providers help carers access a range of free services and support just for carers. These services can be accessed in-person, over the phone or online through this website.
Call 1800 422 737 to find out if you are eligible to access services offered by our dedicated team of Carer Gateway service providers across Australia.
How to access supports through Carer Gateway service providers
When you call Carer Gateway on 1800 422 737, you will reach a Carer Gateway service provider in your area. A trained worker will be available to talk with you and then help you to find services and support to meet your needs.
Carer services are available through an Australia-wide network of Carer Gateway service providers at
https://www.carergateway.gov.au/?gclid=EAIaIQobChMI8q7R-8-82wIVkgsrCh2WCA-REAAYASAAEgLt1vD_BwE
Call us: Talk with us, Monday to Friday, 9am to 5pm Call 1300 003 224
Contact us online: Use our simple, secure online form Go to form
Email us at info@each.com.au
Our purpose is to deliver health and support services that improve lives and strengthen communities. We’re creating a future where everyone has the power to live well.
SERVICES
http://www.each.com.au/service-type/counselling
https://www.alfredhealth.org.au/
Support Services for Families and Carers
Working with families, nominated persons and carers is integral to the provision of high-quality specialist mental health care. Alfred Mental and Addiction Health is committed to working collaboratively with family members, supporters, nominated persons and carers in meaningful ways. We recognise the pivotal role family and friendship networks play in addressing the health needs, wellbeing and recovery of our clients.
Flexible family support and interventions are offered across all parts of our service. Some of the supports offered include:
Carer peer workers
Carer peer workers have experience with a family member or friend going through a mental illness. They provide an opportunity to share stories with someone who has experienced similar challenges. Peer support workers focus on building connection, providing empathy, support and moving forwards. There are carer peer workers available across all parts of our service.
Family/Carer Peer Support Service
St Kilda Road Clinic
The Alfred
Level 3/ 607 St Kilda Road, Melbourne, VIC 3004
T 03 9076 9888
www.grow.org.au/egrow
or call 1800 558 268 eGrow Group
Online mental health support group based on the traditional Grow Program
eGrow groups run the same as the Grow Program. The only difference is it’s an online mental health support group! We use Zoom to connect with your eGrow group which is based on the traditional Grow Program. You can join a group and participate in the Grow Program from the comfort of your own your house.
If you’re unable to attend a physical Grow group you can access meetings online across Australia at a time that is suitable to you by using eGrow for your mental health support.
Over the course of each meeting, the group engages in a series of group discussions that follow the same structure and format as a face-to-face meeting; the only difference is it’s online!
Any member from any location can now receive mental health support and connect with others at a time most convenient to you.
Wednesday Carers Group 2nd & 4th Wednesdays, (7:00pm VIC local time)
Inner South Family and Friends Support Group 9076 4784, mailing address: Inner South Family and Friends, C/- Alfred Mental and Addiction Health, PO Box 315, Prahran 3181 Vic Aust, email address isfaf@alfred.org.au,
Office address, Level 6, 607 St Kilda Road, Melbourne VIC 3004
Support Group Meetings, Level 1, 607 St Kilda Road, Melbourne Vic 3004
We provide support for families and friends caring for a loved one experiencing mental health issues in the inner south region. We also welcome others who may be interested in joining our monthly support group meetings and social events. Please see our About Us and Meetings and Events pages for more details. website http://www.ispaf.org,
Link & Community Transport, 1300 LINK CT – 1300 5465 28, 1/62 Keon Pde, Thomastown VIC 3074, email support@lct.org.au
LINK serves greater Northern and Western Melbourne
LINK’s purpose is to serve – to help you remain safe, happy and healthy in your own home – living well – connected to services and community.
Living well at home needs a village of support. LINK connects you to an Integrated Community of Care of volunteers, services, transport, health systems, outings, and friendships.
Care at home is more than what happens within four walls. It is the small things as well as the big things. Someone to share a meal with, or someone worth going for a walk with. Help getting out of the house with friends, or help through the confusing maze of a hospital visit.
LINK looks after the every day basics. We provide the ever changing fit-for-purpose services you need to be the best you can be throughout a 30 year journey from active retirement onwards.
LINK keeps you well, keeps you active, supports your needs, and helps avoid small incidents that could become larger problems.
Mind Australia
What is Mind Connect?
Mind Connect is the virtual front door of Mind – our dedicated Customer Service Team which is available from 9am-5pm Monday to Friday to answer your calls and respond to your email queries.
Our team acts as the central point of contact for all of Mind’s services and is equipped with the knowledge and information you need or can connect you with the right people across Mind to answer your queries.
You can contact the Mind Connect team on: 1300 286 463 or email mindconnect@mindaustralia.org.au
See all services
https://www.mindaustralia.org.au/
Pathways to Wellbeing
Head Office 30-32 Lennox Street, Richmond VIC 3121, 9428 9078
Opening Hours Monday to Friday 9 AM to 5 PM AEST Excludes public holidays
Online help
Pathways to Wellbeing is an online tool we have built to help Victorians, particularly Vietnamese Victorians, learn more about the new Victorian Mental Health system.
You can use it to understand your rights and also to find mental health services, legal services and interpreter services for yourself or someone you know.
Pathways to Wellbeing is available in both Vietnamese and English.
About our Services Directory
At AVWA, we are proud to present our comprehensive Services Directory, showcasing a wide array of programs designed to enhance the quality of life for individuals and families. Our offerings include:
- Aged and Disability Services include Home Care Packages, NDIS and Social Support Groups helping older community members have choice and flexibility in the way that they are cared for and supported.
- Training and Vocational Services empower community members through supported skills development.
- Family and Children Services include Playgroups and Brighter Future Program directly improve the development and emotional well-being of children and their families.
- Health and Community Well-Being Services include Pathway to Wellbeing, Gambling Counselling, Indochinese Prisoner Support, Alcohol & Drug Treatment Counselling and Family Violence Prevention provide compassionate care, as and when our community members need it, in language.
- Cultural and Language Services enhances cultural awareness and promotes inclusion within communities. Our offerings include professional translation services between English and Vietnamese.
https://avwa.org.au/en/find-a-service/health-community-wellbeing-services/new-pathways-to-wellbeing
Peninsula Carer Council Inc 1300 550 962
The Peninsula Carer Council provides support, and resource information to carers of people with a mental illness on the Mornington Peninsula and advocates on their behalf regarding issues of concern to carers.
Who is a carer
A carer can be a parent, sibling, child, partner, spouse, friend or relative of someone who lives with mental illness.
Carers of people with a mental illness come from just about every age group, every socio-economic group, and every cultural group. They all have one thing in common however – they care. We believe that no carer should ever have to feel alone.
We are not having evening Carer Support Group meetings during winter. But we are still having our Carer Coffee mornings
Our Coffee Mornings are held at Trim’s Cafe usually 3rd Friday of the month.
The Coffee mornings are well attended and enjoyed by all, so if you haven’t attended, we would love to see you. Trims Café 10am – 12noon, 40-42 Playne St Frankston 3199 (Trims Cafe is just near the corner of Playne and Young Streets Frankston.)
For more information please contact info@peninsulacarercouncil.org.au or 1300 550 962
Having a crisis or difficult time, look up
Emergency and Crisis Help
Peninsula Carer Council Brochure
www.peninsulacarercouncil.org.au
Relationships Australia Victoria 1300 364 277 Central Office 1183 Toorak Road Camberwell, Victoria 3124 P:(03) 8573 2222
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations.
We are committed to providing safe, inclusive and accessible services for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
We believe that people, in all their diversity, have the right to live their lives safely and with dignity, with their families and within their communities, and to enjoy positive, respectful, safe and fulfilling relationships.
https://www.relationshipsvictoria.com.au/
Contact Us
- Reception: 03 8803 5555
- Support & Referral Service: 1800 314 325
- Carer Support Fund: 03 8803 5504
- Email: info@tandemcarers.
Who we are
Tandem is here to give a voice to Victorians who support those with mental health challenges. For 30 years, we have been standing for the rights of families, carers and supporters in the Mental Health and Wellbeing System.
We are the Victorian peak body representing families, carers and supporters of people living with mental health challenges. Our mission is to provide leadership and coordination for the community of individuals and organisations who seek better outcomes for Victorian mental health carers.
Tandem is a not-for-profit, community-based organisation. We are a member of Mental Health Carers Australia, a national advocacy group solely concerned with the well-being and promotion of mental health carer needs.
Carer Support Fund
Tandem administers the Carer Support Fund (CSF) on behalf of the Department of Health. The CSF provides small, one-off payments to family, carers and supporters to assist with the practical costs of caring.
To apply for the CSF, contact a Mental Health and Wellbeing Connect centre or contact the person you support’s treating team.
Find support
Find out about support available from Tandem as well as from government and other agencies.
Mental Health and Wellbeing Connect centres
A Connect centre is now open in most regions of Victoria. Including satellite centres, support is available for family, carers and supporters of people with mental health and substance use challenges at numerous different locations and online.
Wellways Australia Ltd Call: 1300 111 400 or email: enquiries@wellways.org
Our teams of wellbeing workers, clinical consultants, support workers, peer workers and counsellors are dedicated to ensuring all the people we serve have opportunities to fully participate in the community. Together, we create an environment that focuses on hope rather than illness.
Our services bring together evidence from research and what works for people with a lived experience or mental health issues and recovery. This model of care informs how we work with the people who use our services, as well as our partners and the community.
Families and Carers
Support for anyone caring for a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged.
ListenWell
Previously known as Helpline, ListenWell is a free, confidential, peer-led warmline phone service. Where lived experience and genuine listening provide the foundation for recovery.
1300 111 500
For information about Wellways services and programs see
https://www.wellways.org/our-services