Alfred Health Carer Services Update 28 May 2020

May 2020

An update about our after-hours service

Dear Carers,

As of 1st June, Alfred Health Carer Services will be open from 8.30am-5.00pm Monday to Friday.

This will mean a slight change in how you notify us about a change or cancellation to a respite shift we have booked for you.

1. To change or cancel respite in business hour
Call us on 1800 51 21 21 Monday to Friday, 8.30-5pm.

2. To change or cancel respite outside business hours:
Call us on 1800 51 21 21 and leave a message, and
Call the agency providing the respite.

Our Reception team will give you the agency phone number when they confirm worker name and shift with you.

If you have an urgent respite request, you must now call our Carer Gateway service on 1800 422 737, 24 hours a day, 7 days a week.

Thank you for your continued support of Alfred Health Carer Services. If you have any questions about the respite you receive through us, please call us on
1800 51 21 21.

Yours sincerely,

Melanie Hill

Alfred Health Carer Services