Intake and Assessment Service/National Disability Insurance Scheme (NDIS)

MHCSS Intake – Last day for referring for Outreach Support will be 31 August 2018
As per the DHHS Update attached here, referrals for MHCSS (Mental Health Community Support Services) Individual Support (OUTREACH) will close on Friday 31 August 2018  for all metro areas. There are currently a number of people already waiting for support (on the Needs Register), so referrals will be moving over to ‘NDIS transition support’ rather than being allocated to MHCSS.


Neami Central Intake for Bayside-Peninsula catchment of Mental Health Community Support Service (MHCSS) – referrals will close as of 1 April for Individual Client Support Packages (ICSP)

As clarified by Phil Watson (Acting Manager – Neami National MHCSS Intake)…The NDIS rollout in Bayside-Peninsula catchment commences on 1 April 2018. Neami Central Intake will cease accepting MHCSS referrals from 1 April 2018.

Clients / consumers who may benefit from mental health support and are aged from 16 – 65 yo are encouraged to contact Neami on 1300 379 462 to initiate the MHCSS referral process as soon as possible. Please note that consumers who are either on the Neami wait list (by 30 March) OR have existing MHCSS packages, will be supported to transition into the NDIS. After 30 March, all new referrals will need to be made directly to the NDIS.
N.B. Youth Residential Rehabilitation (YRR) services will continue to operate unchanged by NDIS transition. Adult Residential Rehabilitation (ARR) services will also continue to be allocated for a period of time, but will also eventually transition to NDIS along with Individual Client Support Packages (ICSP).

Mental Health Community Support Services Victoria (MHCSS)
The Intake and Assessment Service has been established to improve access to information and referrals for people seeking mental health support.

How can I contact Intake Assessment in my area?  (after 30 March 2018 new referrals in Bayside-Peninsula area) will need to be made directly to NDIS)

For South West, North West, Inner North, Bayside and Frankston-Mornington Peninsula
call Neami National 1300 379 462 (9am-5pm Monday to Friday)

For North, Inner East, East and South East
call EACH 1300 785 358 (9am-5pm Monday to Friday)

For Gippsland, Goulburn Valley, Grampians, Great South Coast, Hume and Loddon Mallee
call ACSO 1300 022 760 (9am-5pm Monday to Friday)

For more information:

For more information select the link below:

Fact Sheet Intake Assessment Function


Who can access the NDIS?

The NDIS is being introduced in stages, because it’s a big change and it is important to get it right and make it sustainable. Existing service users and new participants will enter the scheme progressively.

In Victoria, the NDIS will be rolled out across the state. People currently receiving support through the Victorian Government will move to the NDIS at different times depending on where they live and the type of support they receive.

You may meet the access requirements up to six months prior to the NDIS rolling out in your area.

For more information, please visit Access requirements.

Eligible clients who have the most urgent need for supports and who are on the Victorian Disability Support Register, or who are on the Early Childhood Intervention Services waitlist, will enter the scheme over the first two years of the transition. Access to a package of supports will be provided no earlier than 1 July 2016.

It is expected to take up to 12 months for eligible people with disability to enter the NDIS once roll out starts in an area. Existing Commonwealth and state-based services and supports will continue until eligible people start their plans with the NDIS.

Roll out of the NDIS in Victoria – introduction video

For more information visit:

Other useful links for NDIS information

is the Victorian peak body representing family and friends supporting people living with mental health issues:

Wellways Australia Limited is a leading not-for-profit mental health and disability support organisation:

City of Port Phillip: